ONWARD POLICIES

Privacy Policy

Last updated: October 30, 2026

This policy explains how AI Nexus Consulting LLC handles information when you use Onward and this website.

1. What stays on your Mac

The app stores your resume, notes, job descriptions, practice history, transcripts and generated plans on your Mac. Speech recognition uses Apple on-device recognition by default, so audio is processed on your Mac. Audio and screen capture start only when you turn them on, and macOS asks for your permission.

2. What we receive and why

• Account: your email address and one-time sign-in codes, which expire within minutes. We use them to sign you in and to contact you about your account.
• Device and security data: a device key, hashed identifiers and sign-in tokens, plus a one-way hash derived from your network address that helps prevent trial and referral abuse.
• Usage and billing records: session times, minutes and research reports used, plan and payment status, and a Stripe customer reference, so we can apply your plan and support your purchases. We never receive your full card number.
• AI requests: when you use an AI feature, the content you choose to include, such as text, transcripts or a screenshot you capture, passes through our server to our AI provider to generate the response. Our server does not save this content in our database.
• Research: only the company and role names you enter are used to search public sources. Your resume is not sent for research.
• Support: the messages you send to [email protected].

3. Service providers

We share information only with providers that help us run Onward: Anthropic (AI processing), Stripe (payments and billing), Resend (sign-in and account emails), Render (application hosting in the United States) and Cloudflare (website, DNS, email forwarding and downloads). Each handles information under its own terms and privacy policy.

We do not sell personal information. Neither this website nor the app uses advertising or analytics trackers.

4. This website

The website stores only your language preference on your device. Cloudflare, which hosts the site, processes technical data such as IP addresses to deliver and protect it.

5. How long we keep information

• Account, usage and billing records are kept while your account is open.
• After you ask us to delete your account, we delete or de-identify these records within 30 days, except what we must keep for tax, accounting, fraud prevention or payment disputes, which we keep for up to 7 years.
• Database backups are kept for up to 30 days, so deleted information can remain in a backup until it expires.
• Content the app stores on your Mac stays under your control. Remove it by deleting the app data or uninstalling the app.

6. Your choices

Email [email protected] from your account email to access, correct or delete your account information; we may confirm the request by replying to that address. You can cancel subscriptions under Manage subscription, turn off audio or screen capture in the app, and revoke permissions in macOS System Settings.

7. Security

We use encrypted HTTPS connections, store sign-in tokens as hashes and limit production access to the people who operate Onward. No system is perfectly secure, so contact us right away if you think your account is at risk.

8. Age and location

Onward is not intended for anyone under 18, and we do not knowingly collect information from children. Our servers are in the United States, so information is processed there.

9. Changes and contact

We will post updates here with a new date and tell you about material changes in the app or by email. Questions: [email protected].