ONWARD POLICIES

Refund & Cancellation Policy

Last updated: October 30, 2026

This policy covers cancellations and refunds for purchases made in the Onward app.

Cancel anytime

Cancel automatic renewal under Manage subscription in the app. Cancellation applies at the end of the current paid period, and you keep access until then. Canceling stops future charges; it is not a refund.

When you can get a refund

• First subscription: request a full refund within 72 hours of your first subscription payment if your AI sessions total no more than 20 minutes and you have not used a research report.
• 90-Minute Pack and Research Add-on: request a full refund within 72 hours of purchase if you have not used any of the pack's session time or research reports.
• Renewals: if you forgot to cancel, contact us within 72 hours of a renewal charge. If you have not used Onward since that renewal, we will refund it.
• Service problems: if a problem on our side stops you from using time you paid for, we will restore the affected time or refund the affected amount.

Other payments

Other payments, including partly used periods, are non-refundable unless the law requires otherwise.

How to ask

Email [email protected] from your account email with the purchase date. We reply within 2 business days. Approved refunds go back to your original payment method through Stripe; your bank may take 5–10 business days to show them.

A refund ends the access that the payment provided, and any referral reward tied to that payment is removed. If you are thinking about a chargeback, please contact us first; access tied to a disputed payment is paused while the dispute is open.